 Quality
Assurance
Our goal is to exceed customer expectations of quality and
delivery.
Our Quality Policy Statement
TorqMaster International is committed to exceeding customer
expectations and to maintaining our position as the quality
leader in our markets.
 We are committed to maintaining a quality system that reflects
the values of and complies with ISO 9000 international quality
standards.
TorqMaster International is committed to providing an environment
that encourages the process of continual improvement in our
products and services. We select the best quality sources
to satisfy our needs for goods and services and expect our
suppliers to do the same.
 Quality
Assurance Highlights
-
ISO 9001:2000 Certificate No. US-2189
-
One of the first manufacturers in Connecticut to receive
ISO 9001:2000 certification
Extensive Automotive Experience
- PPAP - Production Part Approval Process
- FMEA - Failure Mode and Effects Analysis
- SPC - Statistical Process Control
- APQP - Advanced Product Quality Planning
- MSA - Measurement Systems Analysis
Comprehensive Customer Feedback System
- Surveys sent to customers twice per year
- Results are tabulated and reported at Quality Management Review
Meetings
In-House Tooling Program
- Staff of experienced Tool & Die Makers
- Fully equipped Machine Shop
We invite you to tour our facility while
discussing your next project.
Our GOAL is to exceed customer expectations of quality
and delivery.
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February 2003